Trial, billing dates and cancelling

When you are charged on a trial, a monthly plan and a yearly plan, where to see the dates, and how cancelling works.

Billing is on the Billing page. Only the owner of the organisation can open it: in the account menu at the bottom of the sidebar, choose Plans and billing.

When you are charged

  • Yearly plan with a trial. Nothing is charged on the day you start. The full year is charged on day 8, unless you cancel first. After that, the plan renews every year.
  • Yearly plan without a trial. The year is charged on the day you subscribe, then every year. There is no trial for a card or a LinkedIn account that has already had one.
  • Monthly plan. There is no trial. The month is charged on the day you subscribe, then every month.

Prices are in US dollars. Tax is added where it applies and is worked out at checkout. Payments are handled by Stripe, and you enter your card on Stripe's page.

See your dates

The top of the Billing page shows your current plan, its price, and the next date that matters:

  • Trial ends on: the day the card is charged for the year.
  • Renews on: the next charge.
  • Ends on: the day a cancelled plan stops.

During a trial, the Getting started page also shows the days left.

Card and invoices

  • Payment method shows the last four digits of the card. Update opens Stripe, where you change the card.
  • Invoices lists your invoices with a PDF of each. Older invoices and receipts are on Stripe.

If a payment fails, the Billing page says so and you get the alert A payment failed. Update your card so the payment can go through. Your plan keeps running in the meantime.

Cancel your plan

  1. Open the Billing page.
  2. In the Cancel plan card, press Cancel plan.
  3. Read the dates in the window that opens and press Cancel plan again.

What cancelling means:

  • You can cancel at any time. The plan stops renewing.
  • There are no refunds. Payments already made are not returned.
  • You keep full access until the end of the period you have paid for. On a trial, the trial runs to its end and nothing is charged.
  • After that date your accounts stop. Your data is kept for 90 days, then deleted.

Change your mind

Until the end date, the Billing page shows Keep my plan. Press it, and the plan renews as before.

After the end date, log in and choose a plan again on the Billing page. If that is within the 90 days, your data is still there.

Monthly or yearly

On the Billing page, under Plans, switch between Monthly and Yearly, then press Switch to yearly or Switch to monthly on your plan. The window that opens says what is charged and when. Moving to monthly during a trial ends the trial, and the month is charged that day.

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