What happens to your data after cancelling

After a plan ends, your accounts stop and your data is kept for 90 days, then deleted. What you can still do in that time.

Cancelling stops your plan from renewing. You keep full access until the end of the period you have paid for. This article is about what happens after that date.

The timeline

  1. You cancel. Nothing changes yet. The Billing page shows the date your plan ends, and Keep my plan undoes the cancellation until then.
  2. The plan ends. Your LinkedIn accounts stop. Nothing more is sent, on LinkedIn or by email.
  3. For 90 days your data is kept. The Billing page shows the date it is kept until.
  4. After 90 days your data is deleted.

There are no refunds for the period already paid.

What you can do during the 90 days

  • Log in. A bar at the top of the app says the plan has ended.
  • Look at your data. People, conversations, workflows and reports can still be opened.
  • Export it. The spreadsheets on the Reports page still work: people, conversations, actions and conversions, as CSV or Excel.
  • Come back. Choose a plan on the Billing page, and you carry on with everything as it was.

What you cannot do is change anything or send anything. Starting an account, saving a workflow or sending a reply needs a plan.

Live share links for reports stop showing figures when the plan ends.

What is deleted after 90 days

  • Every LinkedIn account connected to the organisation, with its people, workflows, conversations and settings.
  • Each account's sign-in on our servers.
  • The organisation itself: its members, workspaces, invitations and alerts.
  • The logins of people who belong to no other organisation.

Deletion cannot be undone. Nothing is changed on LinkedIn itself: your LinkedIn accounts, connections and messages there stay as they are.

Things that delete data sooner

The 90 days apply to a plan that has ended. Two actions delete data at once, while your plan is running:

  • Disconnecting a LinkedIn account on the Accounts page deletes that account's data in NurtureLead for good.
  • Downgrading to a plan with fewer accounts disconnects the accounts you do not keep, and deletes everything in them.

Both ask you to confirm first. Export what you want to keep before you do either.

Export before you leave

  1. Open Reports.
  2. Choose the range, and an account if you want only one.
  3. Under Spreadsheets, press CSV or Excel next to People, Conversations, Actions and Conversions.

A report covers up to two years. For older data, export one range at a time.

Invoices

Your invoices are on the Billing page, and on Stripe through Open Stripe.

Read more